Sales and Refund Policy

1. Parties and Scope

This Sales and Refund Policy sets out the terms governing the sale, payment, cancellation and refund of digital services offered by Careerland İnsan Kaynakları Limited Şirketi (Tax ID 4111074738, Kozyatağı Tax Office, MERSIS 0411107473800001, Küçükbakkalköy Mah. Dudullu Cad. Brandium R4 Blok No: 23-25D, Inner Door 152, Ataşehir/İstanbul, Türkiye — "Careerland") through the careerlande.com website and the Careerland mobile and web application.

Any natural or legal person who pays for a service is referred to as the "User". By completing a payment, the User confirms having read and accepted this Policy together with the Terms of Use and the Privacy Policy.

Consumers and business users. Some provisions of this Policy — in particular those on the right of withdrawal (clause 6) and dispute resolution (clause 10) — apply only to Users qualifying as consumers under Turkish Law No. 6502 on Consumer Protection. Users acting for commercial or professional purposes (employer and partner accounts fall into this category as a rule) are subject to the exceptions stated in those clauses. Each clause states who it applies to.

2. Services Offered

All services sold by Careerland are digital services. No physical goods are shipped. Services are offered in two models: one-off purchase and monthly subscription. Careerland does not sell annual or longer-term subscriptions.

2.1. For Candidates

• One-off: CV creation, CV analysis and scoring, adaptation of a CV to the target country format, document and profile review report.
• Monthly subscription: access to AI-assisted tools (CV improvement, job matching, interview preparation, application letter drafting), multilingual translation, enhanced profile visibility and priority support.

2.2. For Employers

• One-off: featuring a job posting, promoted placement for a defined period, extension of a posting's publication period.
• Monthly subscription: AI-assisted job posting creation and posting analysis, multilingual translation of posting texts, extended access to the candidate pool, reporting and priority support.

2.3. For Partners

• One-off: featuring a partner service, promoted placement of a service listing for a defined period.
• Monthly subscription: AI-assisted tools, multilingual translation of service and request texts, extended request access and reporting.

The current scope, duration and limits of each service are displayed on the purchase screen at the time of purchase and provided to the User in the order summary.

3. Pricing, Currency and Taxes

All Careerland services are priced in a single currency — Euro (EUR). No different currency or different price is applied based on the User's country.

Service fees are displayed on the purchase screen as a total amount including applicable taxes. No charge beyond the displayed amount is requested from the User.

Any exchange rate, commission or cross-border transaction fee applied by the User's bank at the time of payment is outside Careerland's control and responsibility; such amounts are governed by the relationship between the User and their bank. The amount charged to your card may differ from the local-currency equivalent of the Euro amount shown on the purchase screen, because of the rate applied by your bank.

Careerland reserves the right to change prices prospectively. Price changes do not affect purchases already completed or the fee for the subscription period in progress; for subscriptions a new price applies no earlier than the next renewal period and is notified to the User before renewal.

4. Payment and Security

Payments are made by credit or debit card through a virtual POS operated on the infrastructure of a licensed payment institution, with 3D Secure verification.

Careerland does not see, process or store your card details. Card data is transmitted directly to the PCI DSS compliant infrastructure of the payment institution. Careerland records only the outcome, amount and date of the transaction.

If the payment is declined by the bank, or fails due to insufficient funds, limit or verification errors, no order is created and no service is activated.

5. Performance — Starts Immediately

Purchased services are performed immediately by electronic means. Once payment is approved, the service becomes available in the User's account without delay: one-off services are executed immediately, and for subscriptions the monthly subscription period begins at the same moment.

The User expressly acknowledges this on the purchase screen and requests that performance begin before the expiry of any withdrawal period.

6. Right of Withdrawal and Its Exception

This clause applies to Users qualifying as consumers.

Consumers are, as a rule, entitled to withdraw from a distance contract within fourteen (14) days.

However, under Turkish Law No. 6502 and Article 15 of the Distance Contracts Regulation — and correspondingly under EU consumer law for consumers resident in the European Union — services performed instantly by electronic means, intangible goods delivered instantly, and services whose performance has begun with the consumer's express consent before the withdrawal period has expired are excepted from the right of withdrawal.

Accordingly, where performance has begun with the User's express consent given at the time of purchase, the right of withdrawal cannot be exercised. A purchase cannot be completed without this consent; the moment of consent, the IP address and the version number of the accepted text are recorded and provided to the User on request.

These withdrawal provisions do not apply to Users acting for commercial or professional purposes.

Mandatory rights available to consumers under the law of their country of residence remain reserved.

7. Cancelling a Subscription

Careerland offers monthly subscriptions only. A subscription renews automatically for a further month at the end of each month unless cancelled by the User. The renewal date and amount are notified to the User before renewal.

The User may cancel a subscription at any time, without giving a reason. Cancellation can be completed in a single step from the subscription screen in account settings; notice to destek@careerlande.com is also sufficient. Cancellation requests are processed within seven (7) days at the latest.

Cancellation takes effect from the next renewal period. The User continues to use the service until the end of the current, already paid monthly period. No refund is made for a month already used; after cancellation the subscription does not renew again and no further charge is made.

8. When a Refund Is Made

Without prejudice to the withdrawal exception above, Careerland refunds the fee in the following cases. This clause applies to all Users, consumer and commercial alike:

• Service not delivered: payment was taken but the service did not activate or was unusable for technical reasons.
• Duplicate charge: the same service was charged more than once. The excess amount is refunded in full.
• Incorrect amount: an amount higher than the one displayed on the purchase screen was charged. The difference is refunded.
• Outage attributable to Careerland: where the service is interrupted during a subscription period for reasons attributable to Careerland, the fee corresponding to the outage is refunded pro rata, or the subscription period is extended. The choice belongs to the User.
• Unauthorised transaction: transactions established to have been made without the User's consent.

Output produced by AI-assisted tools failing to meet the User's expectations is not in itself a ground for refund; such output is advisory in nature and is presented as such before purchase. Where a tool does not function at all or functions incorrectly, the first item above applies.

9. Refund Requests and Timing

Refund requests are submitted to destek@careerlande.com, stating the transaction date and order number. Requests are assessed within three (3) business days at the latest and the outcome is notified to the User in writing.

Approved refunds are returned to the card or account used for payment and in Euro, the currency of payment, within fourteen (14) days at the latest from approval of the request. The time for the amount to appear on the card depends on the User's bank and is outside Careerland's control.

The refunded amount is the Euro amount charged at the time of payment. If the rate applied by your bank has changed between payment and refund, the amount you see in your local currency may differ; Careerland is not responsible for that difference.

10. Disputes

Users qualifying as consumers may bring disputes before the Consumer Arbitration Committees or Consumer Courts at their place of residence, within the monetary thresholds published annually by the Turkish Ministry of Trade. Consumers resident in the European Union may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For Users not qualifying as consumers and acting for commercial or professional purposes, the Courts and Enforcement Offices of İstanbul (Anadolu) have jurisdiction.

Turkish law applies to this Policy and to the legal relationship between Careerland and the User.

11. Contact

Careerland İnsan Kaynakları Limited Şirketi
Küçükbakkalköy Mah. Dudullu Cad. Brandium R4 Blok No: 23-25D, Inner Door 152, Ataşehir/İstanbul, Türkiye
E-mail: destek@careerlande.com
MERSIS: 0411107473800001